Policies & legal information

Everything that applies when you book with Eco Trip Asia: how booking and payment work, date changes and refunds, your data, complaints and who we are.

• Last updated 28 October 2026
• Licensed tour operator

EnglishTiếng Việt

Terms and conditions

The general terms of every booking: confirmation, prices, changes, safety and liability.

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Payment policy

Deposits, payment methods, card fees, children's prices and paying on the day.

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Cancellation policy

Changing your date, cancelling, no-shows and what happens in bad weather.

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Refund policy

When you get money back, how much, how it is paid and how fast.

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Privacy policy

What personal data we collect, why, who sees it, how long we keep it and your rights.

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Complaints policy

How to tell us something went wrong, how fast we answer, and your options if you are not satisfied.

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Legal notice

Company registration, tour operator licence, contact details and intellectual property.

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At a glance

Small deposit, rest on the day

A 15% / 10% deposit holds your spot. The balance is paid on the tour day in cash or by bank transfer.

Free date change

Move your tour to another date free of charge, subject to availability.

Full refund if we cancel

If we cancel for unsafe weather or any other reason, choose a new date or a 100% refund.

Licensed and transparent

Prices include VAT. International Tour Operator Licence 01-3022/2025/CDLQGVN-GP LHQT.

Công ty TNHH Du lịch Xanh Bền vững ViệtVietnam Green Travel Co., Ltd · Eco Trip AsiaEnterprise code / tax code 0111220787No. 3, Lane 204 Hong Mai Street, Bach Mai Ward, Hai Ba Trung District, Hanoi, Vietnam

WhatsAppinfo@ecotripasia.com0766 349 703