At a glance
100% if we cancel
Everything you paid, deposit and payment fee included.
Within 5 business days
We issue the refund within 5 business days of confirming it.
Back the way you paid
PayPal/card via PayPal; bank transfer to the same account.
Or a free new date
You can always choose to move your tour instead.
01Refunds at a glance
When you book directly with us you pay only a deposit (15% of the total for bookings under $100, 10% for bookings of $100 or more); the rest is paid on the tour day.
| Situation | What you get back |
|---|---|
| You change your tour date | Free of charge, subject to availability. Your deposit moves to the new date. |
| You cancel the tour | The deposit is non-refundable. Nothing more is charged. |
| You do not show up | The deposit is not refunded. |
| The tour runs in the rain and you choose not to join | The deposit is non-refundable, but you can still move to another date. |
| We cancel because the weather is unsafe | Your choice: a free new date, or a 100% refund, deposit included. |
| We cancel for any other reason | Your choice: a free new date, or a 100% refund. |
02How to ask for a refund
Message us on WhatsApp or by email with your booking reference (ETA-…). We confirm the refund and the amount in writing.
03How and when refunds are paid
- Method: refunds go back the way you paid. PayPal and card payments are refunded through PayPal; bank transfers are refunded to the account they came from.
- Timing: we issue the refund within 5 business days of confirming it. Your bank or card provider may take another 5–10 business days to show it on your statement.
- Amount: a full refund means everything you paid us, including any payment fee. We cannot refund charges your own bank adds for international transfers.
- Currency: refunds are made in the currency you paid in. Exchange-rate differences set by your bank are outside our control.
04Bookings made through other platforms
If you booked through Tripadvisor/Viator, Klook, GetYourGuide, Google or another platform, that platform's refund rules apply and the refund is paid by that platform. We are happy to help you contact them.
05Before you open a dispute
If you think a refund is due, please contact us first: most questions are solved within a day, much faster than a card or PayPal dispute. You can also use our complaints procedure.