At a glance
Free date change
Move your tour to another date, subject to availability.
Unsafe weather
If we cancel: a free new date or a full refund.
Deposit non-refundable
If you cancel yourself, the deposit is kept; you can still change your date.
We cancel = 100% back
Any reason on our side: new date or full refund.
01What happens in each situation
| Situation | What happens |
|---|---|
| You change your tour date | Free of charge, subject to availability. Your deposit moves to the new date. |
| You cancel the tour | The deposit is not refunded. The balance is only paid on the tour day, so nothing more is charged. |
| You do not show up | The deposit is not refunded. |
| The tour runs in the rain and you choose not to join | The deposit is not refunded, but you can still move to another date. |
| We cancel because the weather is unsafe | Your choice: a free new date, or a 100% refund of everything you paid, deposit included. |
| We cancel for any other reason | Your choice: a free new date, or a 100% refund of everything you paid. |
| You are refused for safety reasons (alcohol, drugs, endangering others) | No refund. |
02How to change or cancel
Message us on WhatsApp or by email with your booking reference (it starts with ETA-) and tell us the new date you would like, or that you wish to cancel. The earlier you tell us, the easier it is to find you a new date.
03Rain and bad weather
Tours run in rain or shine; we provide rain ponchos and your guide may change the order of stops to keep you comfortable. If the weather makes the tour unsafe, we cancel and you choose a free new date or a full refund.
04Public holidays
A surcharge may apply on public holidays such as Lunar New Year. The amount varies with the date and demand; we tell you the exact amount before we confirm your booking, and it is paid on site.
05Refunds
How and when refunds are paid (method, timing, amount and currency) is explained in our Refund policy. Bookings made through another platform follow that platform's rules.